Welcome back to Leeds Grand Theatre

All areas of the theatre have been reconfigured to make social distancing possible. We remain fully accessible. You can find all our access information online here

We advise any visitor, who knowingly may have reason to leave the auditorium during the performance, to book aisle seats or seats close to the aisle to avoid disrupting other audience members. Seated audience members do not need to vacate the row but must stand to allow others to pass

Auditorium

• All shows up until Mon 19 July 2021 will be socially distanced. The number of seats in the auditorium have been reduced to ensure visitors have enough space around them to socially distance and keep everybody safe, whilst maximising capacity. We are operating a ‘chessboard style’ seating arrangement, whereby every other seat will be left empty – these seats will be clearly marked. This does mean that you won’t be sat directly next to the person/people you have come with but there will only be one seat in between. We ask that you do not move into the empty seat next to you as this has a knock-on effect to the people in the next row. Please trust us on this
• From 19 July 2021 onwards we will be operating at maximum capacity in line with government guidelines
• For access and wheelchair spaces, please contact boxoffice@leedsheritagetheatres.com

Bars 

• Our bars are not open. We are offering an ‘in seat’ drinks service via the website and app Preoday. This allows you to pre-order your drinks/snacks/programmes prior to your visit, or whilst at the venue (a QR code displayed in the building will take you to the app), and a member of staff will deliver them to your seat. We highly recommend you do this before the event. We will be running a reduced drinks menu for the immediate future to aid speed of service
• We are only accepting contactless methods of payment – no cash. There is no seating in the bars; all drinks must be consumed in your seats – we advise you stock up (sensibly) to save too many trips! 

General

• In line with government guidance, masks/face coverings must always be worn in the building (seated and moving around), unless when eating or drinking, or you have an exemption (including children aged 10-years or younger). Screens are not in place in the auditorium as we do not want to block any visitors view
• A lift to all floors is available with a maximum occupancy of two people. We ask that visitors be considerate of those with access needs and take the stairs when possible
• All our toilets will be open during your visit, including an accessible toilet at Stalls level. Our toilets will be manned by a member of staff to help control the amount of people using them and several sinks (in both the men’s and women’s toilets) have been placed ‘out of order’ to help maintain social distancing. We politely ask visitors to use the toilets in a timely fashion and not wait for family/friends

Doors will open 30 minutes before the performance

Each floor will have an allocated door for entry which will be clearly marked upon arrival. This queue will be outside so please come prepared for the Great British weather!

If queues are forming we respectfully request that you follow social distancing rules

We ask that you have your ticket (PDF or on your phone) ready to be scanned to save time. Your temperature will be taken by a member of our staff and we will also be conducting bag searches – we ask that you don’t bring large bags as The Grand does not have a cloakroom at the moment to store them or other items. Information about where you can store large bags in Leeds city centre can be found at Radical Storage

Screens will remain in place in our Box Offices and bars

As well as our usual high levels of cleaning, we have introduced additional measures to ensure our buildings are as clean and safe as possible at all times, including having a team on hand to clean public areas and toilets once the performance/screening has started to ensure they are clean for the interval (if applicable), or when exiting the building

Staff will be wearing masks and visors, and screens have been installed in our Box Office and bars

Please keep your hands clean by washing them regularly or using our hand sanitiser stations which have been installed at the entrance, exit, and around our buildings

Due to ongoing concerns over COVID-19, you can request a monetary refund up to one month before the date of the performance you’re due to attend. Alternatively, you can request a credit note up to two weeks before the performance date. This is subject to change at any time

If you, or a member of your household/support bubble, is experiencing COVID-19 symptoms after this time, or are having to isolate due to coming into contact with a person with COVID-19, please contact our Box Office as soon as you can (before the performance) and we will look to transfer you to another performance or issue a credit note for use later

For live performances we recommend purchasing ticket protection via Booking Protect as part of your booking – their COVID-19 terms and conditions can be found online here. The option will be presented to you as part of the booking process and any claims can be made directly via their website

*Booking fees are non-refundable as stated in our Terms & Conditions. 

Whilst we can not enforce the below, we kindly ask that visitors do not attend our venues if:

• you’ve tested positive for COVID-19 or you are experiencing COVID-19 symptoms
• someone you live with has symptoms or tested positive

We still recommend you book online wherever possible via our What’s On page, or you can contact us on 0113 243 0808, Monday-Saturday from 10am-8pm. We do not advise visitors to book in person – booking online helps to minimise contact and keep everybody safe

Tickets for our venues can be posted (£1 charge), emailed, printed at home or collected from our Box Offices. Leeds Heritage Theatres encourages all patrons to request electronic versions of their tickets, which can be scanned upon entry, to be more considerate to the planet

We are accepting contactless payment only at our bars and merchandise kiosks.

The chance of infection increases the closer you are to people. We are asking visitors to maintain a 1 metre plus distance wherever possible from other visitors who are not members of your household or support bubble. We have signage, queuing systems and additional staff in place to help you navigate our space in the safest and easiest way

Please keep your hands clean by washing them regularly or using our hand sanitiser stations which have been installed around the building

All customers MUST download the NHS COVID-19 contact tracing app and check-in to our venue by scanning the QR codes at the entrance. If you, or a member of your party, is unable to scan the QR code, your name and telephone number will be recorded manually by a member of staff and held on record for 21 days. This process is mandatory as sanctioned by the government. We are within our rights to refuse entrance to anybody who doesn’t comply

Whilst you have already agreed to us collecting your data when booking your tickets online or in person, scanning the QR code is the fastest way of knowing when you’re at risk from coronavirus. For more information go to www.nhs.uk