Join Our Team - Merchandise & Sales Coordinator
Purpose of job
This role is part of our Customer Experience team. The team makes sure that everyone who visits us at Leeds Grand Theatre or City Varieties Music Hall has a great time and is safe.
We also try to raise money to support the charity’s work and to achieve this the team also encourages ‘secondary spend’ (when our audiences spend money on things beyond their tickets, whether that’s a drink at the bar, getting an ice cream, or buying a programme).
The Merchandise & Sales Coordinator manages all sales activities to boost merchandise and program sales. This includes working with visiting and merchandise companies, preparing sales reports, and updating till software weekly. The role requires strong organisational skills, attention to detail, and a commitment to high service standards.
Although on occasion we may have events and performances at any time, our usual working hours are Mon to Sat evenings (from 5pm) and daytime performances can be on Wed, Thu or Sat afternoons (from noon), shifts are allocated monthly depending on the needs of the business.
Our entire Customer Experience Team works with a wide range of members of the public, providing a warm welcome to everyone at our performances and buildings. We work hard to make everything we do as accessible to the widest range of people we can.
About You
You should apply for this job if:
- You have an interest in, and a passion for, sales and selling
- You value customer service highly
- Have good attention to detail
- You can be productive getting on with things by yourself but work well as part of the wider team
It’s likely that you will have worked in a fast-paced environment and be able to work under pressure and tight deadlines.
Due to this role involving the sale of alcohol, we can only accept applications from people at least 18 years of age.
For full details of the role please see the job description.
*Leeds Heritage Theatres is committed to promoting the safeguarding and the welfare of children, young people, and vulnerable adults. Therefore, all appointments are subject to satisfactory pre-employment checks and relevant roles will need to complete an enhanced DBS check.
About us
Leeds Heritage Theatres is a registered charity united by a single cause; to bring people together, create the extraordinary and provide a positive environment in which to entertain and educate.
Our three venues – Leeds Grand Theatre, City Varieties Music Hall and the Hyde Park Picture House – collectively present the very best in live performance, music, comedy and film; drawing audiences of around 350,000 a year from the Leeds city region and beyond.
We’re proud of who we are and what we do. With our combined, unique skills, we make a real difference. We inspire one another. We become stronger. Everyone is welcome to share in this labour of love.
Salary and Benefits
Contract Type: Permanent – annualised hours
Responsible to: House Manager
Salary: £12.30 per hour
Holiday entitlement: Four weeks holiday, plus 1.6 weeks bank holiday allowance. This will increase with the length of service
Benefits
- Generous average salary pension scheme, plus health and sickness benefits
- Regular staff offers and discounts for our venues and local businesses
- Free to use Employee Assistance Programme that supports your health and wellbeing
- Personnel investment and training
Probation Period: Six months
Notice Period: One month
Hours: 28hrs per week (FT) based on an annualised hours contract. Shifts will be allocated monthly depending on the needs of the business. Your normal hours of work are 28 per week (5/6); however, the actual times of work will vary according to the needs of the business and will involve evening and weekend work. In exceptional circumstances, you may be required to work any time – 24 hours over six days a week
To apply
Please submit your CV together with a cover letter (maximum of 800 words) to humanresources@leedsheritagetheatres.com with the title of the role you are applying for as the email subject and you must confirm that you will be at least 18 years of age. Please direct any questions to this email address.
We also require you to complete and attach with your application a Disclosure Declaration Form which can be downloaded by clicking on this link. Failure to do so may result in your application not being considered.
Merchandise & Sales Coordinator job description
The deadline for receipt of applications is Sun 23 February at 5pm.
Our organisation is actively seeking applications from people from the global majority and those with a disability.
We are committed to promoting safeguarding and the welfare of children, young people, and vulnerable adults. Therefore, all appointments are subject to satisfactory pre-employment checks and relevant roles will need to complete an enhanced DBS check.