Join Our Team - Website and Communications Officer
Purpose of job
Join our dynamic Communications team and play a key role in shaping the voice of Leeds Heritage Theatres.
We’re a passionate and creative team supporting three of Leeds’ most iconic cultural venues – Leeds Grand Theatre, City Varieties Music Hall, and Hyde Park Picture House. Every day brings new challenges and exciting opportunities. We’re driven by a passion for storytelling, building meaningful connections with our audiences, and celebrating the arts throughout the city.
As Website and Communications Officer, you’ll play a central role in managing and evolving our website, translating our work into a dynamic, user-friendly online presence. Your contribution will support brand visibility, drive income generation, and highlight our charitable and sustainability goals. Following a recent strategic review, you’ll take an active role in a major collaboration with our web agency to redesign the homepage and navigation, ensuring our site reflects the full breadth of our work, purpose, and impact.
As well as thriving on the structure and precision of digital content management – the backbone of this role – you’ll have the opportunity to apply your creative skills by curating and crafting engaging content for our blog, newsletters, and digital platforms – content that informs, connects, and inspires our audiences.
About you
You’re a natural organiser who thrives on routine administration and the satisfaction of keeping things running smoothly. You’ve got an eye for detail that others envy – whether that’s proofreading web copy, updating listings, or ensuring content meets brand and accessibility standards. But you are equally comfortable jumping into last-minute tasks and handling shifting, sometimes problematic, priorities with ease – in fact, it quite excites you!
With experience using platforms like WordPress, Dotdigital, Canva, and Google Analytics (or similar), you can manage multiple projects and deadlines while maintaining a high standard of quality.
But you’re not all administration – creativity flows through you, especially when it comes to telling stories that resonate. You have imagination and enjoy turning behind-the-scenes work into engaging, accessible content that connects with audiences and aligns with our purpose and goals – whether through blog posts, newsletters, or digital features.
Whilst happy to work alone and use your initiative, you’re a collaborator at heart. You enjoy working across departments, with external stakeholders, and being part of a passionate team who work hard (but laugh a lot), make informed decisions that impact the organisation, and take pride in what they deliver.
If this sounds like you and you’re excited about blending creativity with meticulous coordination in a role that offers frequent challenges and opportunities, we’d love to hear from you.
For full details of the role please see the job description.
*Leeds Heritage Theatres is committed to promoting the safeguarding and the welfare of children, young people, and vulnerable adults. Therefore, all appointments are subject to satisfactory pre-employment checks and relevant roles will need to complete an enhanced DBS check.
About us
Leeds Heritage Theatres is a registered charity united by a single cause; to bring people together, create the extraordinary and provide a positive environment in which to entertain and educate.
Our three venues – Leeds Grand Theatre, City Varieties Music Hall and the Hyde Park Picture House – collectively present the very best in live performance, music, comedy and film; drawing audiences of around 350,000 a year from the Leeds city region and beyond.
We’re proud of who we are and what we do. With our combined, unique skills, we make a real difference. We inspire one another. We become stronger. Everyone is welcome to share in this labour of love.
Salary and Benefits
Contract Type: Permanent
Responsible to: Communications Manager
Salary: £28,046.94 per annum
Holiday entitlement: 20 days pa plus bank holidays
Benefits
- Generous average salary pension scheme, plus health and sickness benefits
- Regular staff offers and discounts for our venues and local businesses
- Free to use Employee Assistance Programme that supports your health and wellbeing
- Personnel investment and training
- Flexible working, including home working where suitable
Probation Period: Six months
Notice Period: One month
Hours: 37 hours a week
To apply
Applications are made by online form. Please note, the form must be completed in a single session. It cannot be saved and resumed later. As well as the standard details such as name, contact information and references, the form includes six questions (all listed below) designed to prompt thoughtful, focused answers to highlight your experience, ability and understanding of the role. Each question has a maxiumum response limit of 4,000 characters.
Website and Communications Officer job description
(Please note: In a departure from the process set out in the recruitment pack, for this post, you will apply and provide disclosure information through a single online form)
The deadline for receipt of applications is Mon 5 May at 11.59pm.
If you have any questions about the role or the recruitment process, please contact humanresources@leedsheritagetheatres.com.
Application questions
- Tell us about your experience of managing or maintaining a website. How did you ensure it was functional, accessible, and visually aligned with brand guidelines? Describe your role in working with any external providers or developers. Tell us which website it was, and your role at the time.
- Can you share how you’ve used digital tools (like SEO, Google Analytics, or Google Ads) to improve a website or campaign? What was the goal, what did you learn, and how did it shape your next steps?
- Choosing just one example, describe a piece of content for a blog post, newsletter, or video you’ve created that performed well or engaged an audience effectively. What was the idea behind it, and how did you measure its success?
- How do you approach proofreading and fact-checking content? Please provide an example where you recognised that changes needed to be made but maybe had to overcome resistance but how your attention to detail improved or corrected content before publication.
- Tell us about your experience of collaborating with multiple stakeholders (internal and/or external) to deliver a successful campaign or project. What was your role, and how did you ensure clear communication and timely delivery? If you faced resistance, how did you deal with that?
- Tell us about your experience of managing multiple projects or deadlines simultaneously. How did you stay organised, prioritise your workload, and adapt when unexpected challenges or crises arose? What was the outcome, and what did you learn? Be clear about the potential impact of your success or failure, and share any lessons learned that are relevant to this role.
Our organisation is actively seeking applications from people from the global majority and those with a disability.
We are committed to promoting safeguarding and the welfare of children, young people, and vulnerable adults. Therefore, all appointments are subject to satisfactory pre-employment checks and relevant roles will need to complete an enhanced DBS check.