Join Our Team - Sales and Ticketing Assistant (30hr)
Purpose of job
Our busy Box Office team works across both Leeds Grand Theatre and City Varieties Music Hall and provides support to the Hyde Park Picture House team as required.
As Sales and Ticketing Assistant, you will ensure our customer journey gets off to a great start. Our Box Office team manages ticket sales and enquiries across all channels (in person, by phone, and online). You will play a pivotal role within the team to enable the theatres to operate at the highest possible level of customer service.
You will generate income through ticket sales and positively promoting Leeds Heritage Theatres. You will be part of a customer-facing team, providing a friendly and helpful welcome on behalf of the company. Promoting our brand, reflecting our mission, vision, and values with everything you do.
You will be selling tickets for all performances taking place at Leeds Grand Theatre and City Varieties Music Hall; on occasion, selling tickets on behalf of other venues as agreed with the management team.
About you
As a first point of contact for customers, you will be friendly and helpful. You will enjoy speaking to people and provide excellent customer service. An interest in theatre, music, comedy and/or film is desirable but not essential. You will be as confident using a computer as you are speaking to customers, either in person or over the phone.
For full details of the role please see the job description.
*Leeds Heritage Theatres is committed to promoting the safeguarding and the welfare of children, young people, and vulnerable adults. Therefore, all appointments are subject to satisfactory pre-employment checks and relevant roles will need to complete an enhanced DBS check.
About us
Leeds Heritage Theatres is a registered charity united by a single cause; to bring people together, create the extraordinary and provide a positive environment in which to entertain and educate.
Our three venues – Leeds Grand Theatre, City Varieties Music Hall and the Hyde Park Picture House – collectively present the very best in live performance, music, comedy and film; drawing audiences of around 350,000 a year from the Leeds city region and beyond.
We’re proud of who we are and what we do. With our combined, unique skills, we make a real difference. We inspire one another. We become stronger. Everyone is welcome to share in this labour of love.
Salary and Benefits
Contract Type: Permanent
Responsible to: Assistant Sales and Ticketing Manager
Salary: £12.21 per hour
Holiday entitlement: 20 days plus bank holidays
Benefits
- Generous average salary pension scheme, plus health and sickness benefits
- Regular staff offers and discounts for our venues and local businesses
- Free to use Employee Assistance Programme that supports your health and wellbeing
- Flexible working
Probation Period: Six months
Notice Period: One month
Hours: Five days – 30hr per week – a combination of mornings (9.30am-3.30pm) and evenings (2.15pm-8.15pm). Includes Saturday as one of the days.
To apply
Applications are made by online form. Please note, the form must be completed in a single session. It cannot be saved and resumed later. As well as the standard details such as name, contact information and references, the form includes six questions (all listed below) designed to prompt thoughtful, focused answers to highlight your experience, ability and understanding of the role. Each question has a maximum response limit of 4,000 characters.
Sales and Ticketing Assistant job description
(Please note: In a departure from the process set out in the recruitment pack, for this post, you will apply and provide disclosure information through a single online form)
The deadline for receipt of applications is Tue 12 August at 9am.
If you have any questions about the role or the recruitment process, please contact humanresources@leedsheritagetheatres.com.
Application questions
- What do you think are the three most important skills to give excellent customer service? Explain why you have chosen these skills and give an example of where you have used each of them.
- What would you say are your greatest strengths? Are there any aspects of this role that you feel would lend themselves to any of your strengths?
- Describe a recent time where you successfully resolved a difficult situation with a customer. What did you do that made it successful, and did you learn anything that worked better than in previous similar situations?
- Tell us how you have used different Microsoft packages (i.e. Excel, Teams, or Word) in a current or previous job role. What other computer software have you used?
- Tell us about a time when you successfully collaborated with a team member to resolve a customer issue. What was your role, and how did the teamwork contribute to a positive outcome?
- Tell us about the tools or techniques you use to be organised. Can you describe how you would adapt these in a situation where something out of the ordinary happens? How do you prioritise the tasks?
Our organisation is actively seeking applications from people from the global majority and those with a disability.
We are committed to promoting safeguarding and the welfare of children, young people, and vulnerable adults. Therefore, all appointments are subject to satisfactory pre-employment checks and relevant roles will need to complete an enhanced DBS check.