Join Our Team - Customer Experience Supervisor
Purpose of Job
We have a role available for Customer Experience Supervisors who will be deployed to the Customer Service and Sales section of the Customer Experience Team.
The role of Customer Experience Supervisor is to work (with a small team) during performance times at Leeds Grand Theatre or City Varieties Music Hall. To be responsible for your area and supporting the team to ensure courteous and efficient sales and customer service and be the first point of contact for customers and staff.
Although on occasions we may have events and performances at any time, our usual working hours are Monday to Saturday evenings (from 5pm) and daytime performances can be on Wednesday, Thursday or Saturday afternoons (from noon). Shifts are allocated monthly depending on the needs of the business.
Our entire Customer Experience Team works with members of the public, providing a warm welcome to everyone at our performances and venues. We work hard to make everything we do as accessible to the widest range of people we can.
About You
The preferred candidate will like working with the public and have a friendly, approachable manner. They will ideally have worked in a similar role or have relevant transferrable skills.
Enthusiasm and cheerfulness are essential to gain the opportunity to join this team as well as a can-do attitude and willingness to learn.
You will need to be willing and able to welcome the diversity of visitors and audiences who come through our doors. Leeds Heritage Theatres is working towards a future where both our audiences and staff are representative of the diversity of the people of Leeds. We would love to hear from the widest possible range of applicants.
Due to this role involving the sale of alcohol we can only accept applications from people aged 18+
For full details of the role please see the job description.
*Leeds Heritage Theatres is committed to promoting the safeguarding and the welfare of children, young people, and vulnerable adults. Therefore, all appointments are subject to satisfactory pre-employment checks and relevant roles will need to complete an enhanced DBS check.
About us
Leeds Heritage Theatres is a registered charity united by a single cause; to bring people together, create the extraordinary and provide a positive environment in which to entertain and educate.
Our three venues – Leeds Grand Theatre, City Varieties Music Hall and the Hyde Park Picture House – collectively present the very best in live performance, music, comedy and film; drawing audiences of around 350,000 a year from the Leeds city region and beyond.
We’re proud of who we are and what we do. With our combined, unique skills, we make a real difference. We inspire one another. We become stronger. Everyone is welcome to share in this labour of love.
Salary and Benefits
Contract Type: Permanent – annualised hours
Responsible to: House Managers
Salary: £12.30 per hour
Holiday entitlement: Dependent on contract
Benefits
- Generous average salary pension scheme, plus health and sickness benefits
- Regular staff offers and discounts for our venues and local businesses
- Free to use Employee Assistance Programme that supports your health and wellbeing
- Personnel investment and training
- Flexible working
Probation Period: Six months
Notice Period : One month on completion of probationary period
Hours: 28hrs per week (FT) or 16hrs per week (PT), based on an annualised hours contract. Shifts will be allocated monthly depending on the needs of the business*
*Your normal hours of work are 28 per week (5/6); however, the actual times of work will vary according to the needs of the business and will involve evening and weekend working. In exceptional circumstances you may be required to work any time – 24 hours over 6 days a week.
To apply
Please submit your CV together with a cover letter (maximum of 800 words) to humanresources@leedsheritagetheatres.com with the title of the role you are applying for as the email subject. Please direct any questions to this email address.
We also require you to complete and attach with your application a Disclosure Declaration Form which can be downloaded by clicking on this link. Failure to do so may result in your application not being considered.
The deadline for receipt of applications is Mon 28 October (midday).
Customer Experience Supervisor job description
Our organisation is actively seeking applications from people from the global majority and those with a disability.
We are committed to promoting safeguarding and the welfare of children, young people, and vulnerable adults. Therefore, all appointments are subject to satisfactory pre-employment checks and relevant roles will need to complete an enhanced DBS check.