Join Our Team - Customer Experience Assistant (casual contract)
Purpose of job
The Customer Experience team includes both the Bar & Sales functions and the Front of House Sales & Customer Service functions. We currently have casual contracts available within the bar team.
The team’s core purpose is to provide a friendly, fast, and efficient bar service while also ensuring every visitor feels welcome, safe, and comfortable throughout their visit.
While events and performances can occasionally take place at any time, our usual working hours are Monday to Saturday evenings (from 5pm). In addition, daytime performances may be scheduled on Wednesday, Thursday, or Saturday afternoons (from noon). Shifts are allocated monthly, considering both your availability and the needs of the business.
Across the Customer Experience team, we engage with a wide range of visitors, offering a warm welcome to everyone who comes through our doors. We are committed to making our venues and experiences as accessible and inclusive as possible for all.
About you
The ideal candidate will enjoy working with the public and demonstrate a friendly, approachable manner. You will have an interest in the performing arts and cultural organisations, along with a passion for supporting our work through income generation.
You will consistently deliver the highest standards of customer service by listening attentively, responding with confidence and professionalism, and handling queries with knowledge, understanding, and warmth.
Enthusiasm, positivity, and a can-do attitude are essential, along with a willingness to learn and grow as part of our team.
You should be open to welcoming the diverse range of visitors and audiences who come through our doors. At Leeds Heritage Theatres, we are committed to building a future where both our audiences and our staff reflect the rich diversity of the people of Leeds. We warmly encourage applications from the widest possible range of candidates.
For full details of the role please see the job description.
*Due to this role involving the sale of alcohol, we can only accept applications from people at least 18 years of age.
About us
Leeds Heritage Theatres is a registered charity united by a single cause; to bring people together, create the extraordinary and provide a positive environment in which to entertain and educate.
Our three venues – Leeds Grand Theatre, City Varieties Music Hall and the Hyde Park Picture House – collectively present the very best in live performance, music, comedy and film; drawing audiences of around 350,000 a year from the Leeds city region and beyond.
We’re proud of who we are and what we do. With our combined, unique skills, we make a real difference. We inspire one another. We become stronger. Everyone is welcome to share in this labour of love.
Salary and Benefits
Contract Type: Casual. You identify your availability, and shifts will be allocated depending on the needs of the business. All shifts are paid at a minimum of 3.5 hours. We expect most shifts to fall on Fridays and Saturdays, but other work will be available.
Responsible to: House Managers
Salary: £12.21 per hour
Holiday entitlement: N/A (however, a payment for accrued holidays will be paid monthly)
Benefits
- Generous average salary pension scheme
- Regular staff offers and discounts for our own venues and local businesses
- Free to use Employee Assistance Programme that supports your health and wellbeing
- Personnel investment and training
- Flexible working
Probation Period: 10 shifts
Notice Period: N/A
Hours: Flexible and variable depending on your availability and business needs
To apply
Applications are made by online form. Please note, the form must be completed in a single session. It cannot be saved and resumed later. As well as the standard details such as name, contact information and references, the form includes six questions (all listed below) designed to prompt thoughtful, focused answers to highlight your experience, ability and understanding of the role. Each question has a maximum response limit of 4,000 characters.
(Please note: In a departure from the process set out in our policy, you will need to complete an online application form to apply for this role. Please also be aware that you will need to an email a list of all your previous roles to us; details of what to send and where to send it are included in the application form)
The deadline for applications is Fri 3 October at 12pm.
If you have any questions about the role or the recruitment process, please contact humanresources@leedsheritagetheatres.com.
Application questions
- Our bars can be very busy pre-show and during the interval. Tell us about your experience of working in similar fast-paced sales environments. You should give specific examples, including where you worked and what your role was. Be clear about your own role in those examples.
- Please describe any work experience you have in increasing sales or upselling to customers. You should give specific examples, including where you worked and what your role was. Be clear about your own role in those examples.
- What experiences do you have of working in a team under pressure and to tight timescales?
- Have you completed any of the following training (or equivalent courses or experience): Welcome Host, First Aid at Work, Food Hygiene, Allergy Awareness? For training, please state who provided it and when. For experience, describe what you did and the context (e.g. “while working for Leeds Heritage Theatres”), and your role (e.g. “as a Technician”).
Our organisation is actively seeking applications from people from the global majority and those with a disability.