Join Our Team - Casual Sales and Ticketing Assistant
Purpose of Job
As Sales and Ticketing Assistant, you will play a pivotal role in delivering the highest possible level of customer service, from liaising with customers over the phone to welcoming them to our venues in person.
Our busy Box Office team manages ticket sales and enquiries across all channels (in person, by phone and online). Your role is integral to generating income, and positively promoting Leeds Heritage Theatres.
About You
As a first point of contact for customers, you will be friendly and helpful. You will enjoy speaking to people and provide excellent customer service. An interest in theatre, music, comedy and/or film would be great. You will be as confident using a computer as you are speaking to customers, either in person or over the phone.
For full details of the role please see the job description.
*Leeds Heritage Theatres is committed to promoting the safeguarding and the welfare of children, young people, and vulnerable adults. Therefore, all appointments are subject to satisfactory pre-employment checks and relevant roles will need to complete an enhanced DBS check.
About us
Leeds Heritage Theatres is a registered charity united by a single cause; to bring people together, create the extraordinary and provide a positive environment in which to entertain and educate.
Our three venues – Leeds Grand Theatre, City Varieties Music Hall and the Hyde Park Picture House – collectively present the very best in live performance, music, comedy and film; drawing audiences of around 350,000 a year from the Leeds city region and beyond.
We’re proud of who we are and what we do. With our combined, unique skills, we make a real difference. We inspire one another. We become stronger. Everyone is welcome to share in this labour of love.
Salary and Benefits
Contract Type: Casual
Responsible to: Assistant Sales and Ticketing Manager
Salary: £11.44
Benefits
- Generous average salary pension scheme, plus health and sickness benefits
- Regular staff offers and discounts for our venues and local businesses
- Free to use Employee Assistance Programme that supports your health and wellbeing
- Personnel investment and training
Probation Period: 10 shifts
Notice Period : One month
Hours: Casual role so shifts vary from week to week. However, we would need someone who was available to work evenings and weekends when needed. Shifts are usually 9.30am-2.30pm/3.15am-8.15pm or 4.45pm-8.15pm. Must be available over our busy Christmas period.
To apply
Please submit your CV together with a cover letter (maximum of 800 words) to humanresources@leedsheritagetheatres.com with the title of the role you are applying for as the email subject. Please direct any questions to this email address.
We also require you to complete and attach with your application a Disclosure Declaration Form which can be downloaded by clicking on this link. Failure to do so may result in your application not being considered.
The deadline for receipt of applications is Wed 23 October (midday).
Casual Sales and Ticketing Assistant job description
Our organisation is actively seeking applications from people from the global majority and those with a disability.
We are committed to promoting safeguarding and the welfare of children, young people, and vulnerable adults. Therefore, all appointments are subject to satisfactory pre-employment checks and relevant roles will need to complete an enhanced DBS check.