COVID-19 Information

Log in to your online booking account and check your orders; any rescheduled performances will show here with new dates and tickets

Check the What's On section for your show - all rescheduled performances are listed with their new dates

*You can log on to your online account at any time to check your email and mailing preferences, and update if needed to ensure you receive the latest email communications. We advise you to check your junk/spam/work/alternative emails. Should you need to contact us, please email boxoffice@leedsheritagetheatres.com but be aware that a response could take up to 10 working days. Our email and social media channels are not monitored after 6pm midweek or over the weekend.

Log in to your online booking account and check your orders; any rescheduled performances will show here with new dates and tickets

Check the What's On section for your show - all rescheduled performances are listed with their new dates

Fill out this form

Email us

*You can log on to your online account at any time to check your email and mailing preferences, and update if needed to ensure you receive the latest email communications. We advise you to check your junk/spam/work/alternative emails. Our email and social media channels are not monitored after 6pm midweek or over the weekend.

We are processing refunds as quickly as possible but this process is taking much longer than usual due to a reduced workforce remote working and the amount of people we must contact. We thank you for your continued patience and understanding

Please note, It can take up to 10 working days for your bank to process a refund

Should you need to contact us, please email boxoffice@leedsheritagetheatres.com. Our email and social media channels are not monitored after 6pm midweek or over the weekend

Leeds Grand Theatre We advise you to check your junk/spam/work/alternative emails before contacting us; tickets for rescheduled performances will come from donotreply@leedsheritagetheatres.com

City Varieties Music Hall Your original tickets are valid for the rescheduled performance – we will not be issuing new tickets

Don't worry, all gift, programme, ice cream or drink vouchers will be extended when we reopen, regardless of expiry date. Please contact us when we reopen

Please note, this refers to Leeds Grand Theatre/City Varieties vouchers and not Theatre Tokens. For information about Theatre Tokens and expiry dates, please visit their website at theatretokens.com

Online: You can book tickets online via this website for Leeds Grand Theatre and City Varieties Music Hall performances. For Hyde Park Picture House you can either follow the links from this site or visit www.hydeparkpicturehouse.co.uk directly.

Telephone:

• We are now offering a limited telephone booking service between 10am and 2pm, Monday to Friday only. Please be aware that staffing of the phones may be restricted, and that email remains the best means of communication, along with our website and social media channels.

• • Bookings for Leeds Grand Theatre or City Varieties Music Hall: 0113 243 0808
  • Access line (for customers who wish to make a booking for someone with access needs): 0113 205 3899
  • Hyde Park Picture House: 0113 275 2045 (currently closed for refurbishment)

• Should you need to contact us, please email boxoffice@leedsheritagetheatres.com but be aware that a response could take up to 10 working days. Our email and social media channels are not monitored after 6pm midweek or over the weekend. You can log on to your online account at any time to check your email and mailing preferences, and update if needed to ensure you receive the latest email communications. We also advise you to check your junk/spam/work/alternative emails.

In person: Our in person Box Offices are currently closed due to COVID-19.

Ordinarily, tickets for our venues can be emailed, printed at home or collected from our Box Offices. However, we are currently not able to post any tickets due to COVID-19. You will receive electronic versions via email to be printed at home or shown on your phone when we reopen

Leeds Heritage Theatres encourages all patrons to request electronic versions of their tickets, which can be scanned upon entry, to be more considerate to the planet

You can log on to your online account at any time to check your email and mailing preferences, and update if needed to ensure you receive the latest email communications. We also advise you to check your junk/spam/work/alternative emails

Leeds Grand Theatre

• Stalls seats are at ground level
• Dress Circle is at first level
• Upper Circle is at second level
• Balcony and Upper Balcony are at the top of the auditorium
• Slip seats are at the side of the Upper Balcony

City Varieties Music Hall

• Stalls seats are at the lowest level
• Dress Circle is at first level
• Upper Circle is at second level

Hyde Park Picture House

• Stalls seats are at ground level
• Balcony is at first level

Due to ongoing concerns over COVID-19, you can request a monetary refund up to one month before the date of the performance you're due to attend. Alternatively, you can request a credit note up to two weeks before the performance date. This is subject to change at any time

Booking fees are non-refundable. Currently, they are being used to support the huge administration costs involved in closing our venues, including refunding and rescheduling shows, and to also help maintain our three heritage buildings until we can reopen

We hate being closed as much as you do but continue to follow the guidance of the UK Government and currently have no date for reopening. We will continue to communicate our plans with customers via email*, and our website and social media channels

We are working hard behind the scenes to put in place plans for reopening that consider the health and safety of both our patrons and staff, including appropriate social distancing measures, a rigorous cleaning regime and potentially a period of cashless transactions

*You can log on to your online account at any time to check your email and mailing preferences, and update if needed to ensure you receive the latest email communications. We also advise you to check your junk/spam/work/alternative emails.

You can log on to your online account at any time to check your email and mailing preferences, and update if needed to ensure you receive the latest email communications. We also advise you to check your junk/spam/work/alternative emails

Should you need to contact us, please email boxoffice@leedsheritagetheatres.com but be aware that a response could take up to 10 working days. Our email and social media channels are not monitored after 6pm midweek or over the weekend

Our buildings are currently closed. A skeleton team of staff are working remotely from 9am-6pm, Monday-Friday

Although office phone lines are currently unstaffed, we are offering a limited Box Office service on 0113 243 0808 from 10am till 2pm, Monday to Friday only. We would still recommend most communication via email*, plus our  website and social media channels. Should you need to contact us, please email boxoffice@leedsheritagetheatres.com but be aware that a response could take up to 10 working days. Our email and social media channels are not monitored after 6pm midweek or over the weekend

*You can log on to your online account at any time to check your email and mailing preferences, and update if needed to ensure you receive the latest email communications. We also advise you to check your junk/spam/work/alternative emails.

Please note any calls to our other Box Office 0844 number cost 7p per minute plus your phone company's access charge.

During this period of closure, we appreciate anyone who can purchase, or renew a membership; any income is gratefully welcomed at this time whilst we are unable to sell tickets

Once we know how long the closure will be, your membership will be extended to ensure you receive a full year of benefits

For more information and to join go to Become a Member

Give the gift of theatre. Leeds Heritage Theatres' gift vouchers can be purchased for use at Leeds Grand Theatre and City Varieties Music Hall. Expiry date one year - if you purchase them whilst our venues are closed, we will extend the expiry date once we reopen.

Alternatively, if you'd like to give the gift of theatre to someone who does not live in Leeds or Yorkshire, we sell Theatre Tokens which are valid nationwide. These can be purchased in person or on the phone via our venues (when open), or online at Theatre Tokens (we receive a small commission)

Buy Leeds Heritage Theatres Gift Vouchers

Leeds Heritage Theatres (a registered charity) supports community efforts and non-profit organisations by donating a limited number of ticket vouchers for a variety of fundraising and benefit events. It is our policy to only donate to non-profit organisations. Ticket donations are only considered for use at fundraisers. Before submitting a request, please note the following:

• The request must be presented on the official letterhead
• Include the company name, postal address, event name and date. Also, provide the name, phone number and email address of a contact person
• Provide a charity number where possible
• The request must be made at least four weeks in advance of the event
• Tickets will be distributed on a first-come, first-served basis
• Once a request has been received and reviewed, the contact person will be notified if the request has been granted
• If a request has been approved, a voucher for the collection of tickets will be issued
• Requests must be received in writing by mail or email

Vouchers are redeemable for tickets to selected productions during the current season. Tickets are subject to availability therefore to avoid disappointment we strongly recommend that the voucher be presented to Box Office at the relevant theatre in advance of the performance. Vouchers may not be used in exchange for a refund on previously purchased tickets or in combination with another other offer.

The voucher is only valid for the date/s stated on the voucher and cannot be exchanged for an alternative date or performance. Lost or misplaced vouchers cannot be replaced; only original vouchers accepted (no photocopies), vouchers have no cash value.

All donation requests are typically reviewed within two weeks. We appreciate your patience as we process and respond to each request. The organisation requesting the donation will be contacted by email or post regardless of whether or not the request is approved.

All donation requests should be direct to charity@leedsheritagetheatres.com.