Join Our Team - Stage Door Receptionist (casual)
Purpose of job
The Stage Door Receptionist is often the first point of contact for anyone coming into Leeds Grand Theatre – from the postman to stars of stage and screen. The successful applicant will play a vital role in making them feel welcome, safe and included. They will have a polite, friendly, welcoming and helpful manner and be able to communicate with everyone.
Our entire team works with a wide range of members of the public, providing a warm welcome to everyone at our performances and buildings. We work hard to make everything we do as accessible to the widest range of people we can.
About you
You will deliver excellent standards of customer service and be a supportive team player. You will have a friendly, approachable manner.
You will be happy to work alone to lock and secure a large complex building. You will also need a good sense of direction and excellent eyesight due to the complexity of the building and low lighting levels in some areas.
You will need to be an effective logical thinker, flexible in your approach and not afraid use your initiative within the clear framework of the role.
For full details of the role please see the job description.
About us
As a proud Leeds charity at the heart of the city’s cultural life, we inspire connection, nurture talent and make the arts accessible to all.
Across Leeds Grand Theatre, City Varieties Music Hall and Hyde Park Picture House, We present the very best in live performance, music, comedy and film, welcoming around 350,000 audience members each year. We create places where stories are shared, ideas explored and creativity thrives – supporting artists, engaging communities and keeping Leeds’ cultural heartbeat strong.
When we come together, extraordinary things happen. Join us and play your part in shaping something special.
Salary and Benefits
Contract Type: Casual
Responsible to: Head of House Management
Salary: £13.67 per hour, plus holiday pay
Benefits
- Generous average salary pension scheme, plus health and sickness benefits
- Regular staff offers and discounts for our own venues and local businesses
- Free to use Employee Assistance Programme that supports your health and wellbeing
- Personnel investment and training
Probation Period: Three weeks
Notice Period: One month, after successful completion of the probation period
Hours: We operate a 3-shift pattern:
- Mornings: 7am – 1pm
- Afternoons: 12.30pm – 6.30pm
- Evenings: 6pm – 11pm (or later depending on the needs of the business)
We are looking for someone to cover gaps in the rota caused, for example, by holidays and sickness absence, sometimes at short notice, on a casual basis.
From time to time, we may offer you work, which you can choose to accept or decline, however we would however expect that you would cover at least one shift per month.
To apply
Applications are made by online form. Please note, the form must be completed in a single session. It cannot be saved and resumed later. As well as the standard details such as name, contact information and references, the form includes eight questions (all listed below) designed to prompt thoughtful, focused answers to highlight your experience, ability and understanding of the role. Each question has a maximum response limit of 4,000 characters.
We will make reasonable adjustments for candidates who are disabled and whose disability makes it more difficult to complete the form; for other candidates, we will not accept email or CV applications.
(Please note: This online form is a departure from our usual application process set out in the recruitment pack)
The deadline for applications is Fri 17 July at 12pm. Interviews to be held week commencing Mon 20 July.
If you have any questions about the role or the recruitment process, please contact humanresources@leedsheritagetheatres.com.
Application questions
- This role is to cover stage door during gaps in our rotas, e.g. due to colleagues being on holiday or being ill. On which evenings are you likely to regularly be available to work from 6pm to 11pm? If you are not likely to be available on at least three evenings a week, we may not consider your application further.
- Tell us if you are likely to be available to cover afternoon shifts from 12.30pm to 6.30pm on any of these days. It is not necessary for you to be available at these times, however if we have a large number of strong applications, we may use this information to select between them.
- Tell us if you are likely to be available to cover morning shifts from 7am to 1pm on any of these days. It is not necessary for you to be available at these times, however if we have a large number of strong applications, we may use this information to select between them.
- Please describe any previous experience you have in reception, customer service, front of house, security, administration or a similar public-facing role. You should give specific examples, including what your role was and what it involved, who you worked for, and when you started (and ended) working in that role.
- Give an example of a time when you welcomed visitors or customers and helped create a positive first impression. You should be clear about what you personally did, and what difference you made.
- Stage door staff need to manage access to the building and ensure only authorised people enter backstage areas. What experience or understanding do you have of security protocols, for example, Martyn’s Law, ACT or ScAN? Also, if you have attended specific training about security, or have worked in roles with a security emphasis, tell us about that here, even if that means repeating things you have already told us.
- This role may involve locking up the building which involves working outside, alone, sometimes in the dark, and sometimes in bad weather. What experience do you have of keeping safe in similar situations? Your examples should demonstrate your ability to prioritise tasks, your ability to adapt to a changing or suddenly busy environment.
- Clear communication is essential when passing on messages between departments, visiting companies and contractors. How do you make sure information is communicated accurately and promptly? Try to include specific examples in your answer that show not only what you do, but also that you understand the impact on other people of getting messages and communication right.
Our organisation is actively seeking applications from people from the global majority and those with a disability.