Leeds Grand Theatre auditorium from the stage with the house lights on.

Welcome back

For youpeace of mind, you will find detailed information below about all our ongoing COVID-safety measures that will remain in place for the foreseeable future. All steps follow health and safety measures set out by the government, Public Health England and UK Theatres. We have also worked with RB Health and Safety Solutions to ensure best practice. 

Mask wearing: Following the latest government announcement that masks are now mandatory in all UK theatres, we kindly ask all visitors aged 11+ to wear one when visiting our venues, unless exempt, or when eating or drinking.

Vaccine passports: following the most recent government update, vaccine passports are not being made mandatory in seated venues, including theatres. You will not be required to provide evidence of a passport when visiting our venues. We will continue to update you if anything changes.

We ask that audiences continue to respect our staff, who are working tirelessly to ensure that The Grand and Varieties are welcoming for all.

Stay safe. Enjoy your visit.

See it Safely mark from UK Theatres

Our safety measures in brief

 

Things we are doing to help you

Clear signage and additional staff help

Additional cleaning and PPE

Hand sanitiser stations

In-seat refreshment service

Clear guidance on refunds

Things you can do to help us

Don’t visit if you have any symptoms of COVID-19 

Book your ticket online and use contactless payment in the venue

Don’t congregate at stage door pre-, or, post-show

Wear a mask or face covering unless eating or drinking

Wash your hands regularly 

Things we are doing to help you

Clear signage and additional staff

COVID-19 safety signage is displayed throughout our buildings to help signpost key areas and navigate our venues in the safest and easiest way

We have increased the numbers of staff working on every shift to help manage our additional safety measures and procedures. All staff have also been given extra training in COVID-19 compliance regulations, and will continue to wear face masks and/or visors. We ask that you are respectful of them and help make them feel safe too. Thank you


Additional cleaning and PPE

As well as our usual high levels of cleaning, we have introduced additional measures to ensure our buildings are as clean and safe as possible at all times, including having a team on hand to clean public areas and toilets once the performance/screening has started to ensure they are clean for the interval (if applicable), or when exiting the building. In line with guidelines, our venues will also be ‘fogged’ on a regular basis using an antiviral fogging machine as an extra precaution

Staff will be wearing masks and visors, and screens have been installed in our Box Office and bars


Hand sanitiser stations

Keeping your hands clean and avoiding touching your face are two of the best defences against COVID-19. We have installed hand sanitiser stations at the entrance, exit and around our buildings, and ask visitors to use them, as well as washing their hands thoroughly and regularly


In-seat refreshment service

We are offering an in-seat refreshment service via the website and app Preoday. This is available for all shows at The Grand and screenings at City Varieties (no live shows). The app allows you to pre-order your drinks/snacks/programmes prior to your visit (on the day only), or whilst at the venue before the performance starts (a QR code displayed in the building will take you to the app). A member of staff will deliver them to your seat before the show or at the interval. We highly recommend you do this before the event – once the performance starts the app will close for orders and you will have to use our bars

We are only accepting contactless methods of payment – no cash


Refunds for screenings and live performances

Screenings

  • We will provide refunds for any pre-booked tickets when cancelled within 24hrs prior to the event. If you, or a member of your household, is experiencing COVID-19 symptoms after this time, or are having to isolate due to coming into contact with a person with COVID-19, please contact our Box Office as soon as you can (before the performance) and we will look to transfer you to another performance or issue a credit note for use later

Live performances

  • You can request a monetary refund up to one month before the date of the performance you’re due to attend. Alternatively, you can request a credit note up to two weeks before the performance date. This is subject to change at any time
  • If you, or a member of your household, is experiencing COVID-19 symptoms after this time, or are having to isolate due to coming into contact with a person with COVID-19, please contact our Box Office as soon as you can (before the performance) and we will look to transfer you to another performance or issue a credit note for use later
  • For live performances we recommend purchasing ticket protection via Booking Protect as part of your booking – their COVID-19 terms and conditions can be found online hereThe option will be presented to you as part of the booking process and any claims can be made directly via their website

*Booking fees are non-refundable as stated in our Terms & Conditions. 


Things you can do to help us

Don’t visit if you have any symptoms of COVID-19

We ask that visitors do not attend our venues if:

  • you are experiencing COVID-19 symptoms outlined on the NHS website
  • you’ve tested positive for COVID-19
  • someone you live with has symptoms or tested positive (unless you are not required to self-isolate)
  • you’ve been told to self-isolate following contact with someone who tested positive (unless you are not required to self-isolate)

Book your ticket online

We recommend that you book online wherever possible – if you are not able to, you can contact us on 0113 243 0808, Monday-Saturday from 10am-8pm. We do not advise visitors to book in person; booking online helps to minimise contact and keep everybody safe, and also guarantees you a seat


Wear a mask or face covering

Following the latest government announcement that masks are now mandatory in all UK theatres, we kindly ask all visitors aged 11+ to wear one when visiting our venues, unless exempt, or when eating or drinking

Face coverings should cover the nose and mouth and can include a shop-bought or homemade mask, scarf, bandana or religious garment, so long as the covering fits around the side of your face. Disposable masks can be purchased at all our venues for £1


Use contactless payment whilst in the venue

We are accepting contactless payment only at our bars and merchandise kiosks. The only exception is our ice cream stands in the City Varieties’ auditorium and at Circle level where it is cash only.


Wash your hands regularly

Please keep your hands clean by washing them regularly or using our hand sanitiser stations which have been installed around the building