Vacancies - Customer Experience Supervisor
Purpose of Job
The Customer Experience Supervisor will support the Duty Manager, during performance times, by being the first point of contact for customers and staff.
To be responsible for leadership of the team and ensure we deliver excellent, courteous and efficient customer service.
You will enjoy working with the public and have a friendly, approachable manner. You will deliver excellent standards of customer service and be a supportive team player who leads by example. Ideally you will have worked in a fast-paced environment and be able to work under pressure.
For full details of the role, please see the job description.
Leeds Heritage Theatres is a registered charity united by a single cause; to bring people together, create the extraordinary and provide a positive environment in which to entertain and educate.
Our three venues – Leeds Grand Theatre, City Varieties Music Hall and the Hyde Park Picture House – collectively present the very best in live performance, music, comedy and film; drawing audiences of around 350,000 a year from the Leeds city region and beyond.
We’re proud of who we are and what we do. With our combined, unique skills, we make a real difference. We inspire one another. We become stronger. Everyone is welcome to share in this labour of love.
Salary and Benefits
Fixed Term Contract: Permanent – 32 hours on an annualised contract, allocated on a monthly rota. Part-time at 16 hours may be possible.
Responsible to: House Managers
Salary: £9.89 ph
Holiday Entitlement: 179.5 hrs pa (including Bank Holidays)
- Generous average salary pension scheme
- Regular staff offers and discounts for our own venues and local businesses
Probation Period: Six months
Notice Period : One month
Hours: Allocated monthly dependant on the needs of the business but will include at least one day off
Please fill out the application elements below and email to firstname.lastname@example.org with the title of the role you are applying for as the email subject.
Please note that CVs will not be accepted.
The deadline for receipt of applications is Tue 22 June 2021