Vacancies - Customer Experience Assistant

Purpose of Job

To meet, greet and welcome customers when they arrive for a performance and ensure their safety and comfort throughout their visit.


About You

You will enjoy working with the public and have a friendly, approachable manner. Enthusiasm and cheerfulness are essential as well as a can-do attitude and willingness to learn.

For more information, see the job description.

About Us

Leeds Heritage Theatres is a registered charity united by a single cause; to bring people together, create the extraordinary and provide a positive environment in which to entertain and educate.

Our three venues – Leeds Grand Theatre, City Varieties Music Hall and the Hyde Park Picture House – collectively present the very best in live performance, music, comedy and film; drawing audiences of around 350,000 a year from the Leeds city region and beyond.

We’re proud of who we are and what we do. With our combined, unique skills, we make a real difference. We inspire one another. We become stronger. Everyone is welcome to share in this labour of love.

A group of Leeds Grand Theatre staff celebrating the 140th birthday with a Jersey Boys themed cake and giant 140 balloons.

Salary and Benefits

Fixed Term Contract:  Permanent – 28 hours on an annualised contract, allocated on a monthly rota. Part-time at 16 hours may be possible.

Responsible to: House Managers

Salary: £8.91 ph

Holiday Entitlement: 157 hrs pa (including Bank Holidays)


  • Generous average salary pension scheme
  • Regular staff offers and discounts for our own venues and local businesses 

Probation Period: Six months 

Notice Period : One month

Hours: Allocated monthly dependant on the needs of the business but will include at least one day off

To apply

Please fill out the application elements below and email to with the role you are applying for as the subject of the email. Please note that CVs will not be accepted.

The deadline for receipt of applications is Tue 22 June 2021

Customer Experience Assistant Job Description

Application Information Pack

Application Part 1

Application Part 2